Product Strategy
Turning field research, customer needs, and business goals into clear product direction.
Product Manager / AI, SaaS, Public Safety
Jordan Plank
I lead product work for mission-critical platforms, translating customer needs into roadmaps, requirements, and launches that teams can actually execute.
30%
Defect reduction through CI/CD transformation
$2M
ARR from AI training platform
40%
Release velocity improvement
What I Do
Product leadership for complex platforms and AI-enabled workflows.
AI Product Development
Shaping LLM-enabled features, AI training tools, and practical use cases with measurable value.
Platform Execution
Managing backlogs, integrations, modernization, and delivery across cross-functional teams.
About
Product manager with a builder's eye for execution.
I am a product manager based in Kirkland, Washington, with experience delivering mission-critical public safety software, SaaS platforms, API-driven integrations, and AI-enabled tools.
My favorite work sits where customer discovery, systems thinking, and delivery discipline meet: making complex products clearer for users and easier for teams to ship.
Founder Experience
evolve brought accessible esports coaching and competition to schools and rehabilitation communities.
I was a business owner for evolve, a company focused on esports coaching for high schools and rehabilitation hospitals. The work combined program design, community partnerships, tournament operations, adaptive gaming, and accessibility education.
$12K+
Raised through esports tournaments
Nerve
Adaptive gaming esports team launched
2
Major accessibility program partners
Adaptive Esports Programs
Helped start Nerve Gaming, an adaptive gaming esports team built to create more inclusive competitive opportunities for players with disabilities.
Accessibility Workshops
Supported multiple accessibility workshops focused on inclusive play, adaptive equipment, and practical ways esports programs can serve more participants.
Community Partnerships
Worked with United Spinal Association and the Shepherd Center on esports programming, including tournament and program materials.
Priority Dispatch Portfolio
Product management case studies for mission-critical dispatch technology.
AI training platform
AI SkillLab
Led product work for an AI-powered simulation and training platform for emergency dispatch, modernizing dispatcher preparedness across Medical, Fire, and Police workflows.
- Scalable SaaS simulation platform
- Protocol-aligned scenario creation
- Training readiness before live call-taking
Platform modernization
ProQA 7
Led product direction for modernizing emergency dispatch software into a unified, browser-based platform while preserving the familiar workflows agencies rely on.
- Unified Medical, Fire, and Police applications
- Modern React and Tailwind interface
- Foundation for integrations and hybrid deployment
Selected Projects
Selected product and AI work.
AI case study
Sentiment Analysis for Investment Insights
An AI-driven sentiment analysis project exploring how market and customer signals can support smarter investment research and decision-making.
View projectAI case study
FoodHub AI Chatbot
A practical AI-driven chatbot project exploring how conversational systems can support food ordering, customer experience, and operational workflows.
View projectAI research
Medical AI Assistant RAG Analysis
A research-backed argument for retrieval-augmented generation as a stronger approach for medical AI assistants that need grounded, auditable responses.
View paperCertifications
Credentials and continued learning.
Contact